What is AiSensy?
AiSensy is a WhatsApp marketing and engagement platform that lets businesses send bulk broadcasts, run chatbots and manage customer chats through the official WhatsApp Business API. It is built in India and positions itself as an official WhatsApp Business Solution Partner, so brands can get API access without dealing with Meta directly. Teams use it to send offers, recover abandoned carts, share catalogs and collect payments inside WhatsApp.
The product combines a broadcast tool, a no-code chatbot flow builder, AI agents, a multi-agent live chat inbox and an ads manager for click-to-WhatsApp campaigns on Facebook and Instagram. Billing is prepaid, with a subscription plan plus WhatsApp conversation credits and optional add-ons. AiSensy mainly serves small and mid-sized businesses, D2C brands, coaches and educators who want an affordable way to market on WhatsApp.
AiSensy at a glance
How does AiSensy work?
- Sign up and connect a number
Create an account and connect a phone number to the WhatsApp Business API through AiSensy's onboarding, then complete business verification.
- Import contacts and create templates
Upload contacts with tags and attributes, and submit message templates for Meta approval.
- Send broadcasts
Send or schedule campaigns with buttons, coupon codes and carousels, up to two months in advance.
- Automate replies
Build chatbot flows with the drag-and-drop builder or set up an AI agent to answer common questions.
- Track and optimize
Review read, reply and click rates, then retarget engaged contacts with follow-up campaigns.
AiSensy key features
Broadcast campaigns
Bulk WhatsApp messages with call-to-action and quick-reply buttons, scheduling and click tracking.
Drag-and-drop chatbot builder
A no-code flow builder triggered by keywords, templates, QR codes or Meta ads, sold as a paid add-on.
WhatsApp AI Agent Builder
AI agents that answer questions from a knowledge base and remember past chats, billed with monthly AI message allowances.
Click-to-WhatsApp ads manager
Create Facebook and Instagram ads that open a WhatsApp chat and track the leads they bring in.
Multi-agent live chat
Several team members can share one WhatsApp number, with chats routed by tags and attributes.
Payments, catalogs and forms
Share products, collect payments through UPI, cards, Razorpay or PayU, and gather details with WhatsApp Forms.
Free WhatsApp tools
A link and QR code generator and a button generator to help capture new contacts.
Why use AiSensy?
- Official API access lets you message large opted-in lists without the limits of the regular WhatsApp Business app.
- Broadcast analytics show who read, replied and clicked, so you can retarget warm leads.
- Click-to-WhatsApp ads turn Facebook and Instagram traffic into chat conversations you can follow up on.
- Prepaid billing in rupees makes costs easier to control for Indian businesses.
- Shopify and Razorpay connections automate cart reminders, order updates and payment alerts.
Who is AiSensy best for?
A good fit for
- Small and mid-sized businesses in India
- D2C and Shopify brands running WhatsApp promotions
- Coaches, educators and course sellers sending reminders and offers
- Marketers running click-to-WhatsApp ads on Meta
Less suited to
- Businesses that need a full sales CRM with deal pipelines
- Teams that want chatbots and AI included in the base price, since both are paid add-ons
- Companies that prefer simple flat pricing over plans plus per-message charges
AiSensy pricing
| Pricing model | Freemium |
|---|---|
| Free plan | Yes |
| Free trial | Not confirmed |
| Starting price | From ₹1,500/month (per the official pricing page summary) |
Plans bill monthly, quarterly or yearly, and WhatsApp conversation charges are prepaid on top. The chatbot builder costs ₹2,500/month and the AI Agent Builder ₹1,350/month as add-ons.
Prices checked October 2026. Vendors change plans often, so confirm on the official AiSensy pricing page before you buy.
AiSensy pros and cons
Pros
- Affordable entry point for WhatsApp API marketing
- Strong focus on broadcasts and click-to-WhatsApp ads
- Built-in payments, catalogs and forms for selling in chat
- Official WhatsApp Business Solution Partner
Cons
- Chatbots and AI agents cost extra
- Pricing is spread across plans, add-ons and message credits, which takes time to estimate
- Built mainly around the Indian market and payment methods
AiSensy integrations and platforms
Works with
Available on
AiSensy alternatives
See the full shortlist in Best WhatsApp Marketing Software.
AiSensy FAQ
Is AiSensy free?
AiSensy lists a Free Forever plan on its pricing page, and new sign-ups receive ₹50 in WhatsApp conversation credits. Paid plans unlock more features and are billed monthly, quarterly or yearly. Meta's per-message WhatsApp charges, such as ₹1.09 for a marketing message in India, are paid separately from prepaid credits.
What is AiSensy used for?
AiSensy is used to market and support customers on WhatsApp. Businesses use it to send bulk broadcasts, run click-to-WhatsApp ads, automate replies with chatbots and AI agents, share product catalogs, collect payments and let several agents answer chats from one WhatsApp Business number.
Does AiSensy integrate with Shopify?
Yes. AiSensy connects with Shopify to send abandoned cart reminders and order status updates on WhatsApp. Its chatbot builder add-on also includes Shopify chatbot features, cart management and catalog sharing. Other listed integrations include Razorpay, WebEngage, LeadSquared and Integrately, plus webhooks for custom setups.
AiSensy vs WATI: what's the difference?
Both AiSensy and WATI offer WhatsApp API access, broadcasts, chatbots and a team inbox. AiSensy focuses on low-cost marketing for Indian SMBs and prices in rupees, with chatbots sold as add-ons. WATI has a wider global footprint, more integrations and plans that include more inbox and automation features.
Is AiSensy good for beginners?
AiSensy is a reasonable choice for beginners. Onboarding to the WhatsApp Business API is guided, broadcasts are simple to set up and the chatbot builder needs no code. The main learning curve is understanding Meta's template rules and the per-message charges for different message categories.
Sources
This overview is based on AiSensy's official website and documentation, checked October 2026.